Our Privacy Policy

1.6 Disclosure of Your Personal Information

Acxsys will not sell or rent any of your personally identifiable information to third parties. Acxsys will not share any of your personally identifiable information with third parties, except in the limited circumstances described above and/or below or with your express permission. Any third parties to whom we provide any of your personally identifiable information are limited by law or by contract from using that information for any purposes beyond the purposes for which the information is shared. Acxsys may disclose your personal information in the following circumstances:

INTERNAL USES:
We use the information we collect about you in order to provide our services, process your transactions, and to provide customer service.

TO OUR AGENTS AND PARTNERS:
Acxsys offers payment services only in association with its participating financial institutions. Agents and customer service representatives at these financial institutions have access to certain Acxsys stored information. In response to customer inquiries, they can trace payments, view a customer's transaction history and access payment details. They cannot, however, access any memos attached to an INTERAC Email Money Transfer. Payment memos are considered private communication between the Sender and Recipient and will not be disclosed to agents of Acxsys or its partners. We disclose information that we, in good faith, believe is appropriate in investigations of fraud or other illegal activity or to conduct investigations of violations of our Terms of Use (https://www.certapay.com/ca/oon/en/terms/). We also exchange certain information with these financial institutions to allow each of us to establish whether any particular transaction, or series of transactions, needs to be reported to FINTRAC pursuant to the Proceeds of Crime (Money Laundering) and Anti-Terrorist Financing Act.

DISCLOSURE IN BUSINESS TRANSFERS:
Acxsys may be involved in the sale, transfer or reorganization of some or all of its business at some time in the future. As part of that sale, transfer or reorganization, Acxsys may disclose your personal information to the acquiring organization, but will take all reasonable measures to ensure that the acquiring organization to agree to protect the privacy of your personal information in a manner that is consistent with this Privacy Policy.

WHEN REQUIRED TO BY LAW:
Acxsys may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where Acxsys has reasonable grounds to believe the information could be useful in the investigation of unlawful activity or to comply with a subpoena or warrant or an order made by a court, person or any other body with jurisdiction to compel the provision of information. Acxsys may also disclose your personal information in order to comply with court rules regarding the provision of records and information, to Acxsys’ legal counsel, or as otherwise permitted or required by law.

CONTACTING OUR CUSTOMERS:
We communicate with customers on a regular basis by email to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your email address to send you notice of transfers that you receive through the INTERAC Email Money Transfer service, to enable the market research company we utilize to contact you, to send information about important changes to our products and services, and to send notices and other disclosures required by law.

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