To decline a transfer, click on the link within the email money transfer notification. Following directions and prompts, log into your online banking account or the Interac EMT Transfer site. You will have to correctly answer the security question associated with the transfer, and then will be given the option to decline the transfer.
If you are not registered for online banking with one of our participating financial institutions, nor with the Interac EMT Transfer site, we suggest you contact the sender to let him or her know that you do not intend to accept the transfer. The sender then has the option to cancel the transfer and reclaim the funds.
If you do not pick up the transfer within 30 days, the sender will receive an email notice that the transfer has expired and will be given instructions on how to reclaim their funds.
Note: A decline is irreversible. Once you decline an Interac Email Money Transfer, the sender will receive an email notice informing them that you have chosen to decline the transfer. The sender will be asked to deposit the funds back into their bank account. You may include an optional message to the sender with your reason for declining the Interac Email Money Transfer.
